Return & Exchange Policy

Return & Exchange Policy

At My Store, we want you to love every purchase. If something isn't right, we're here to make it easy and stress-free. Please read our policy below carefully before initiating a return or exchange.

📅 Return Window

We accept returns and exchanges within 30 days of delivery. Requests submitted after this window will not be accepted.

✅ Eligible Items

• Unused & unopened items in their original packaging
• Defective items with manufacturing defects or shipping damage
• Incorrect items that don't match your order

❌ Non-Eligible Items

• Items that have been used, opened, or altered
• Items returned after the 30-day window
• Items damaged due to misuse or improper storage
• Custom or personalized items (unless defective)
• Perishable goods or items marked as final sale

📧 How to Request a Return or Exchange

1. Email us at star.alumina.0w@icloud.com with your order number, the item(s) you'd like to return or exchange, and the reason for your request.
2. For defective or incorrect items, please include clear photos or a short video showing the issue.
3. We'll review your request within 2 business days and send you a Return Authorization (RA) number. Returns without an RA number will not be accepted.
4. Ship the item back using a trackable carrier and share the tracking number with us. Items must arrive within 14 days of RA approval.

📦 Return Shipping Costs

• Defective or incorrect items: We cover return shipping — a prepaid label will be provided.
• Change-of-mind returns: Return shipping is the customer's responsibility. A 10% restocking fee will be deducted from the refund.

💳 Refunds

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Please allow an additional 3–5 business days for your bank to reflect the credit.

• Defective or incorrect items: Full refund including original shipping costs.
• Change-of-mind returns: Product price refunded, minus return shipping and the 10% restocking fee.

🔄 Exchanges

For defective items, we'll ship a replacement within 5–7 business days at no extra cost. For size, color, or model exchanges, we'll process the swap once the original item is received and inspected. Any price difference will be charged or refunded accordingly.

🚨 Damaged or Lost in Transit

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue and ensure you receive a replacement or full refund.

❓ Questions?

We're happy to help! Reach us at star.alumina.0w@icloud.com — we typically respond within 1 business day (Monday–Friday, 9 AM–6 PM EST).